To provide a transparent, efficient, and time‑bound system for redressing grievances of students, faculty, and staff through an online platform.

• ● Academic matters (teaching, evaluation, attendance)
• ● Infrastructure and facilities
• ● Examination and results
• ● Administrative issues
• ● Harassment or unfair practices
• ● Any other institutional concerns

1. ● Submission
        Grievance submitted via online portal.
2. ● Acknowledgement
        Automatic acknowledgment shown with complaint number.
3. ● Scrutiny
        Grievance reviewed by committee and categorized based on nature and urgency.
4. ● Investigation
        Concerned department is contacted and documents/evidence are reviewed.
5. ● Resolution
        Appropriate action is taken and decision is recorded.
6. ● Communication
        Resolution communicated via email/portal.
7. ● Closure
        Grievance marked as closed after satisfaction or resolution.

All grievances are handled with strict confidentiality. Sensitive cases (harassment, etc.) are handled by a separate committee if required.

• ● Monthly report generated of grievances received and resolved.
• ● Report presented in IQAC / Management meetings.
• ● Report used for institutional improvement.

• ● Principal / Director
• ● Management / Governing Body